Frequently Asked Questions
Q1: Are you a trading company or a manufacturer?
A: We are a manufacturer, offering factory prices with good quality. We welcome visits to our facility.
Q2: What's your guarantee or warranty for the machine quality?
A: We provide high-quality machines with a 1-year guarantee and lifelong technical support.
Q3: When can I get my machine after payment?
A: Delivery time depends on the specific machine you confirm.
Q4: How do I install the machine when it arrives?
A: We will send our engineers to your factory to install the machines and train your staff on operation.
Q5: What's your delivery time?
A: Depending on the machine type, delivery ranges from 15 to 60 days from the contract date.
Q6: Do you provide after-sales support?
A: Yes, we offer technical advice and have skilled technicians available worldwide to keep your business running smoothly.
Q7: How about spare parts?
A: After finalizing your order, we will provide a spare parts list for your reference.
Q8: Do you sell only standard machines?
A: No, most of our machines are built according to customer specifications using top-quality components.
Q9: What happens if the machine breaks down?
A: Our machines have a 12-month warranty. If broken parts cannot be repaired during warranty, we replace them free of charge (you cover express costs). Beyond warranty, we negotiate solutions and provide lifelong technical support.
Q10: Can you handle transportation?
A: Yes, please provide your destination port or address. We have extensive experience in transportation logistics.
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